Customer Service Representative

Position Overview

The Customer Service Representative at Westfield Dispose All serves as the face and voice of our company, providing essential support to our customers. This role requires strong communication skills and a problem-solving mindset to handle customer inquiries, process service requests, and resolve concerns effectively. As a Customer Service Representative, you will play a vital role in maintaining high levels of customer satisfaction and contributing to a positive reputation for our company within the community. This position is ideal for individuals who thrive on interpersonal interactions and have a commitment to supporting both customers and team members.

Key Responsibilities

• Customer Assistance and Issue Resolution
  Engage with customers by answering questions, clarifying service details, and addressing any concerns with professionalism and empathy. The Customer Service Representative should strive to create positive customer experiences that reinforce the company’s values and mission.
• Scheduling and Service Coordination
  Work closely with the operations and scheduling teams to organize waste collection services for residential and commercial clients. This involves maintaining accurate schedules, communicating any changes to customers in a timely manner, and ensuring services are delivered as promised.
• Administrative Record-Keeping
  Maintain accurate and up-to-date records of all customer interactions, complaints, and service requests using the company’s CRM system. Provide regular feedback and reports to management to help improve service quality and customer satisfaction.

Qualifications

• Experience and Skills
  Prior experience in a customer service or administrative role is preferred, especially in an environment that involves phone and email support. Familiarity with CRM systems or basic computer skills will be beneficial.
• Communication and Problem-Solving Skills
  This position requires excellent verbal and written communication skills, as well as the ability to listen carefully to customers and respond thoughtfully. Problem-solving skills and a customer-first approach are essential to maintaining a high standard of service.
• Organizational Skills
  The ability to multitask and manage time effectively is crucial for handling a high volume of customer inquiries and coordinating with various departments. Attention to detail is also essential for accurate record-keeping.